Clarity in the Media

M2M Growth Paths (Connect World, May 1, 2013) - The machine-to-machine (M2M) market will challenge communication service providers', in ability to meet the demands it will make on networks, back office systems and business strategy. CSP's will need all their experience to deal with the competition. Read more... 

The Changing Role of the OSS: From Operational Support to Operational Intelligence (European Communications, December 14, 2012) - Understanding the usage and profitability of the network has never been so crucial. As data usage explodes, it may have been expected that operators would profit greatly from the increased capacity they were selling. However, as we know, this is not the case. Read more... 

Operators, Explore New Revenue Opportunities! (Smart Chimps, November 20, 2012) - It has never been easier or faster for us to communicate while on the go. But how can mobile operators turn a profit from their investment in network infrastructure and our ever-growing thirst for the mobile web and applications. Read more... 

Virtual Operator Life: Enabling Multi-Level Resellers Through an Active Product Catalog (Black Swan Telecom Journal, November 14, 2012) - One of the biggest telecom industry challenges is distribution. Networks are a huge, fixed cost to pay for, so there’s great pressure to maximize network usage and the revenue that flows from that usage. Read more... 

CSPs Must Look Inwards as Well as Outwards to Seize Profit Generation Opportunities (VanillaPlus, November 8, 2012) - The search for profit is leading CSPs to exploit parts of their business that are not traditionally viewed as revenue centres. Areas such as network management and the OSS are ripe for investigation. Read more...

The Key Role of Business Management Systems: Business Aware (Pipeline, September 12, 2012) - Service providers are going to require new tools and processes if they're to change their organizations, their networks and their supporting OSS/BSS systems to meet their customers' own fast-changing needs and respond to pressures on service price and performance parameters. Read more...

Building Loyalty with Near-Real Time Insight into the Customer Experience (Loyalty360, September 6, 2012) - The reality for many service providers is that profit margins are being eroded, competition is getting fiercer and maintaining customer satisfaction is getting harder by the day. How can service providers ensure smooth operations at the optimal balance of service quality and return on investment for the organization? Read more...

The End's in Sight, for Mobile Operators (TelecomKH.com, August 24, 2012) - Why should operators consider implementing a business quality management solution to obtain near real-time insight about subscribers? Read more... 

For Mobile Operators, the End's in Sight (Business Computing World, August 23, 2012) - In developed markets around the world, mobile operators are increasingly facing a saturated subscriber base that severely limits potential for growth. How can they retain profitable customers - they need a toolset that goes beyond traditional CRM. Read more...

Get Closer to Your Customer with Real-Time Insight (Developing Telecoms, July 6, 2012) - The opportunity for mobile operators to grow rapidly in the emerging markets is enormous and with large, untapped subscriber reservoirs available, it is leading to fierce competition amongst operators who are trying to attract new customers. Read more...

Monetizing the CSP Network (TM Forum Management World, May 21, 2012) - With the data explosion continuing for the foreseeable future, coupled with much slower rates of revenue growth, CSP's are under greater pressure than ever before to monetize their networks and manage their margins through cost control. Read more... 

Business Quality Management Provides Operators with Near Real-Time Insight (Global Telecoms Business, April 23, 2012) - Having an accurate picture of the true experience received by customers in near real-time is a fundamental enabler of business agility. The new concept of BQM goes far beyond service assurance and enables operators to track the performance of many more of their key business metrics, including field and network operations as well as the performance of their managed service partners. Read more...

Business Quality Management Provides Measured Indicators for OPEX and CAPEX Optimisation (Global Telecoms Business, October 1, 2011) - Operators continually invest in improving their business processes, but how do they know when and how much their initiatives are improving their competitiveness? Read more...

Virtual Services - A Bright Future for Telecoms (Billing and OSS World, August 5, 2011) - The global financial crisis has brought about the end of easy access to capital to fund business expansion, and yet CSP's still need to find ways to increase revenue. Read more...

Charting a New Business Model for CSP's (Telecom Know How, August 3, 2011) - The evolving relationship between CSP's, content providers and customers is a mysterious area - what's on the horizon? Read more...

How to Build a Network without Breaking the Bank (Business Computing World, July 28, 2011) - As little as 25 years ago, the telephone line was the main means of sending information. Now, bandwidths of megabits or gigabits per second are common-place, and yet we are still hungry for new and improved ways of keeping in touch. Read more...

Virtual Services: A Bright Future for Telecoms (European Communications, May 23, 2011) - How virtual players turning towards to customer self-fulfillment and automation to maximize their gains. Read more...

Critical Data Migration - Time to Conquer the Challenges of Change (VanillaPlus, May 1, 2011) - Operators are increasingly finding themselves under pressure from agile new entrants capable of undercutting their prices. Read more...

Smart Grid, Smarter Management (TM Forum Newsletter, April 19, 2011) - As the traditional communications industry is in a massive state of flux, seeing operators from all geographies transforming their operations, we've also been seeing a similar process taking place in the utilities space. Read more...

Telco Solution Provider Sees Potential in CEE (IT Europa, April 15, 2011) - The emerging areas of Europe are ripe for replacement and new comms infrastructures, but why is it such an interesting region for telecoms at present? Read more...

Making Converged OSS a Reality, One Step at a Time (Global Telecoms Business, April 1, 2011) - Convergence has been a perennial theme for the telecoms industry for the last decade. The focus has been on convergence of fixed and mobile networks and convergence of voice and data services, yet only recently has the attention shifted to converged OSS. Read more...

Digital (Dis)content (Mobile Business, February 25, 2011) - How new models for digital content distribution are changing everything. Read more...

Is OSS the Key to Recovery? (Connect-World, Africa and Middle East, November 18, 2010) -Given Africa's low ARPU's, competition and the need to build out both their services and infrastructures, operators count upon lean operations and innovative services to survive. Read more...

Can Wireless Operators in Emerging Markets Teach the West a Lesson? (Pipeline, October 25, 2010) - Pressures in emerging markets are forcing OSS to evolve in ways that benefit all. Read more...

New Business Models for CSP's (Telecom Redux, October 22, 2010 ) - What's on the horizon as relationships between CSP's, content providers and customers evolve? Read more...

Embracing Change - New Models for Digital Content Distribution (Billing & OSS World, October 20, 2010) - As we enter a new era of digital content and cloud services, the telecoms industry has been forced to reassess long standing business models to fend off advances from heavyweight competitors such as Apple and Google. Read more...

Charting a New Model for CSP's (TM Forum Quick Insights Report, August 26, 2010) -  The evolving relationship between CSP's, content providers and customers is a mysterious area, what's on the horizon? Read more...

Making the Most of Your Assets (Telecom Know How, June 18, 2010) - How can operators make the most of the valuable information they receive from their customers to ensure Quality of Service and Quality of Experience? Read more...

Unified OSS (Telecom Know How, February 19, 2010) - Can customer-focused unified OSS hold the key for post-recession recovery? Read more...

Bringing Clarity to the OSS-Powered Smart Grid (Billing & OSS World, February 3, 2010) -Energy is in the cross fire of mighty political forces, but no matter where you sit in the energy debate, you will certainly be affected by smart grids. Read more...

A Quantum Leap for OSS (VanillaPlus, January 11, 2010) - How are pressures in emerging communications markets forcing OSS to change, for the benefit of all? Read more...