Customer Manager
Clarity Customer Manager is a dynamic web-based front end solution, which supports the growing trend of customers choosing to manage their own accounts online. It manages all customer account activities, including self-service ordering of complex products offerings with a simple yet flexible interface to enable product bundling.
Highlights
- Provides a secure, web-based customer front end for customers to manage their own account details, order products and services, view billing information and make payments
- Delivers role based access for Customer Service Representatives (CSR’s) to respond to customer queries and log incident reports, with access to functionality determined by the privilege levels associated with their security access roles
- Enables order capture, including sign-up wizards for new customers, availability and eligibility checking and order status updates
- Integrates with fulfillment applications to check availability of services, make reservations, view service status and incident tracking
Benefits
- Reduces operational costs with self-service capabilities, removing processing loads from call-centre staff, and providing the information required to resolve customer queries
- Improves the customer experience with convenient, 24x7 access to manage their accounts in their own time
- Reduces discrepancies between what the customer wants and what is available to order with the ability to dynamically bundle the products they want
- Increases up-sell opportunities with enhanced customer exposure to offerings through self-service portal interactions
