Customer Support

Clarity’s Support and Maintenance services complement software purchases after the initial warranty period has expired.

We understand that you have different support and maintenance requirements depending on the nature of your business. To address your individual needs, we offer flexible Support and Maintenance services that are designed to provide the right level of support for your business.

Our services are built on a framework of standard Service Level packages which can be added to as required:

We want to help you protect your software investment and ensure that you continue to deliver the best possible service to your own customers. Our proven track record with business critical applications ensures that:

• You receive continuity in your business operations over the long term
• You continue to maximize your business performance
• You receive a personalised and timely support experience
• You benefit from the valuable advice of our product experts
• You benefit from our latest features and functionality through regular software updates

We prioritize support requests according to the problem’s severity and impact on your business. All reported problems are logged and tracked and follow a response, restoration, and resolution methodology.

Our best practice approach ensures that when a problem does occur, the root cause is quickly identified and fixed, ensuring you receive minimal disruption to your business.