Marketplace
The Clarity Marketplace Suite is a highly automated, integrated solution to manage multi-channel business environments. It provides key business processes including product and customer management, self-care, order management, billing and assurance through a secure, web-based front end.
Features and Benefits
- Provides a common interface to all market channels, to reduce cost and complexity of operations
- Integrates customer management processes with operational systems for rapid order fulfillment, service assurance, and accurate billing
- Enhances customer experience, with a consistent and comprehensive user interface, covering all aspects of customer interaction
- Builds revenue streams with flexible product modeling for market differentiation
- Develops new channels to market by extending the product catalog and self-care capabilities to resellers who can repurpose for their own markets with Wholesale Automation
- Integrates settlements and billing to minimize leakage and provide integrity in revenue accounting
Related Modules
- Unified Catalog uses a componentized, reusable architecture to model services and products
- Customer Manager provides a dynamic web-based interface for end-users to administer accounts, view usage and billing information, manage services and purchase or upgrade to new products
- Order Manager decomposes and orchestrates the delivery of orders, manages milestones, exception management, and notifications
- Revenue Manager generates settlement and billing based on usage, recurring, and one-off charges, provides GL account balance reconciliation, and payment processing
