Service Manager
Clarity Service Manager streamlines the service provisioning for any products or product bundles. It enables rapid and reliable convergent service provisioning for voice, data, fixed and mobile services, as well as for broadband and IP-based services. It uses intelligent workflow orchestration to breakdown customer orders to determine the network resources and capacity needed to provision a particular service.
Highlights
- Creates workflows with a graphical interface that utilizes re-usable, componentized, sub-workflows to model any new service quickly
- Orchestrates service order execution including multi-play orders, from validation through to network activation
- Breaks down orders into component flows for parallel and sequential execution, monitoring dependencies before initiating follow-on tasks
- Coordinates internally generated work orders such as new asset installations, re-groom and re-homing activities
- Manages exceptions and jeopardies with dynamic work-flows to add and delete tasks as required during the process
- Integrates with BSS, OSS and network elements to calculate delivery timeframes, execute provisioning tasks, reserve resources, assign activities to workgroups, and provide status updates
Benefits
- Reduces time and cost to develop new services with re-usable, componentized workflows
- Increases throughput and reduces cost and risk to provision customer orders with highly automated workflows
- Scalable to manage high growth, high volume services with zero-touch provisioning
- Removes operational silos to reduce costs and complexity in the provisioning of multi-play services
- Increases ‘delivered first time’ success rates on order execution
- Reduces the incidence and cost of provisioning errors with early validation of orders and automated exception handling
