Integrated Service Operation Centre: Key aspect of OE & CE!
Tuesday, 14th April, 2009 A new way to achieve operational efficiency and enhance Customer Experience |
This webinar will provide an insight into: - How “iSoC solution” helped a leading wireless service operator to quickly get to the balancing act on critical KPIs i.e. Operational Efficiency (OE) and Customer Experience (CE).
- Architectural highlights of “iSoC solution”
- Real life experience implementing this solution
- Approximate cost of the solution
- “People Aspect” i.e. Winning the mindshare and getting buy in from operations staff
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The Presenters:
 | Dhananjay Pavgi,
Director – Product Management | Tech Mahindra
| With more than 11 years of experience in OSS/BSS space, Dhananjay has been instrumental in architecting OSS solutions for many customers of Tech Mahindra. Dhananjay chaired a session on “NOC to SOC transformation” at IEC Broadband World Forum, Europe 2008.
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 | Tony Kalcina,
Chief Product Officer | Clarity
| Tony has 25 years experience in the global telecoms industry. His career includes 10 years at Telstra (OTC) where he started as an R&D Engineer and later held senior roles in Operations, Engineering and IT.
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| Karl Whitelock,
Senior Consulting Analyst | Stratecast
| Mr. Whitelock has managed executive-level relationships with a variety of communications. industry companies including service providers, independent software vendors (ISVs), network equipment manufacturers, computing infrastructure suppliers and solution integrators.
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Date:
Tuesday, 14th April, 2009
Time:
8:00 a.m. - 9:00 a.m. South Africa
10:00 a.m. - 11:00 a.m. UAE
11:30 a.m. - 12:30 p.m. India
2:00 p.m. - 3:00 p.m. Singapore
5:00 p.m. - 6:00 p.m. Australia(Victoria)
To view this presentation, please
click here.