Webinars

Integrated Service Operation Centre: Key aspect of OE & CE!

Date: 14 April 2009

Descripition:

A new way to achieve operational efficiency and enhance Customer Experience. This webinar will provide an insight into:

• How “iSoC solution” helped a leading wireless service operator to quickly get to the balancing act on critical KPIs i.e. Operational Efficiency (OE) and Customer Experience (CE)
• Architectural highlights of “iSoC solution”
• Real life experience implementing this solution
• Approximate cost of the solution
• “People Aspect” i.e. Winning the mindshare and getting buy in from operations staff

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